This policy explains how cancellation and change requests are handled for experiences booked through Caminito Rey Tour. Read the product page and booking confirmation carefully: they state the date, time, meeting point, inclusions and the terms that apply to your booking.
How to request a cancellation or change
Send your request to info@caminitoreytour.com from the email used to make the booking. Include the lead traveller’s name, booking reference, experience date and the change or cancellation you are requesting. A request is not confirmed until you receive a written reply.
Cancellation by the traveller
For bookings of up to 10 travellers, you receive a full refund when written cancellation is received at least 24 hours before the scheduled activity start time.
For a booking of more than 10 travellers, the cancellation deadline is seven days before the activity date.
After the applicable deadline, cancellations, refunds and changes are subject to the confirmed terms shown at checkout and on the booking confirmation. Do not assume that a late cancellation can be refunded.
Changes to a booking
We will check requested date, time, language or traveller-number changes against availability. A change is only confirmed once you receive a written confirmation. Any price difference, deadline or restriction that applies to the new booking will be explained before the change is completed.
Weather, safety and venue closures
The Caminito del Rey is an outdoor route, and some of our other experiences also take place outdoors. Venue management or the activity provider may close, limit or suspend access for weather, safety, conservation or other operational reasons beyond our control.
If this happens to your booking, we will contact you using the details on your booking and offer an alternative date for the same experience, subject to availability. Because this type of closure is outside our control, refunds are not available in this case; the value of your booking remains available for use on an alternative date.
Late arrival and no-show
You are responsible for arriving at the meeting point shown on your booking confirmation at the requested time. The Caminito del Rey route has controlled access, and a late arrival may mean that you cannot join the activity.
Late arrivals and no-shows are non-refundable.
Independent arrival and personal travel plans
Some experiences begin in El Chorro and do not include hotel pickup or transport from Málaga or the Costa del Sol. Check the product page before booking, allow time for parking, train or shuttle arrangements, and plan your return because the Caminito del Rey route is one way.
Travel, accommodation, parking and other arrangements that are not expressly included in your booked experience are your responsibility.
Refund timing
If a refund is approved, it is issued to the original payment method within 10 business days of written confirmation.
Contact
For a cancellation, change or question about a booking, email info@caminitoreytour.com and include your booking reference.
For route access requirements, read the Caminito del Rey FAQ and the current official visitor information.