This Privacy Policy explains what personal data Caminito Rey Tour collects when you browse this website or book an experience, how we use it, and the rights you have over it.
Who we are
Caminito Rey Tour (caminitoreytour.com) is the booking and planning brand responsible for the personal data processed through this website. For any privacy question or to exercise your rights, contact info@caminitoreytour.com.
What personal data we collect
We collect the data you provide directly:
- Contact details: name, email address and, if you provide it, phone number.
- Booking details: experience chosen, date, number of travellers, and any message you send us when booking or through the contact form.
- Payment information needed to process your booking, handled directly by our payment and booking providers — we do not store full card numbers on this website.
- Technical data collected automatically by the website, such as IP address and browser type, for security and to keep the site running correctly.
How we use your data
We use your personal data to:
- Process and confirm your booking, and send you the information needed for your experience (meeting point, timing, voucher).
- Reply to questions sent through the contact form or by email.
- Meet our legal, accounting and tax obligations.
- Keep the website secure and working correctly.
We do not send marketing emails unless you have separately opted in, and we do not sell your personal data to third parties.
Who we share your data with
To deliver a booked experience, the data needed to run it (traveller names, date, group size) is shared with the activity provider or guide operating that experience. Depending on the experience, bookings may be processed through a third-party booking platform used by that provider.
We also use third-party services to run this website and process payments, including our web hosting provider, email delivery service, and, where available, a payment processor. Each of these providers only receives the data it needs to perform its service and is required to protect it.
Cookies
This site uses the cookies strictly necessary for it to work, such as those set by WooCommerce to remember your cart and manage checkout. We do not currently use advertising cookies or non-essential analytics cookies. If that changes, this policy will be updated and, where required, you will be asked for consent before non-essential cookies are set.
How long we keep your data
We keep booking and contact data for as long as needed to provide the service, respond to your enquiry, and meet our legal and tax record-keeping obligations, after which it is deleted or anonymised.
Your rights
Under applicable data protection law (including the EU GDPR), you have the right to access, correct, delete or restrict the use of your personal data, to object to its processing, and to request a copy of it in a portable format. To exercise any of these rights, email info@caminitoreytour.com. If you are not satisfied with our response, you have the right to lodge a complaint with your national data protection authority (in Spain, the Agencia Española de Protección de Datos).
Changes to this policy
We may update this policy as the website or our services change. The current version always applies, and we encourage you to review this page before booking.
Contact
Questions about this policy or your personal data can be sent to info@caminitoreytour.com.